Terms & Conditions

Last Updated: March 31, 2026

These Terms & Conditions ("Terms") govern your use of detailingbhai.in and all detailing, coating, PPF, restoration, glass film, accessory, and related vehicle-care services provided by DETAILING BHAI. By using our website, requesting a quotation, booking a service, handing over a vehicle, making payment, or accepting delivery, you agree to these Terms.

1. Service Scope

We provide premium car detailing and related services including, without limitation, washing, decontamination, paint correction, ceramic, borophene, graphene, or similar protective coatings, paint protection film (PPF), interior detailing, trim or wheel protection, glass UV or heat-control films, restoration, selected accessories, and related surface-protection work carried out at our studio.

The exact scope of work for each job is limited to what is stated in the final estimate, job card, invoice, bill, warranty card, or any written confirmation issued by us.

2. Bookings, Estimates, Pricing, and Payment

  • Appointments: Bookings are subject to slot availability, vehicle condition, and material availability.
  • Estimates: Quotes are based on the condition disclosed or visible at the time. The final price may change if hidden defects, repaint history, additional labour, extra contamination, or extra material requirements are discovered during inspection.
  • Advance payment: We may require an advance to confirm booking, reserve material, or start specialised work.
  • Balance payment: Full payment is due before vehicle release unless otherwise agreed in writing.
  • Taxes: Prices are subject to applicable GST or other taxes unless specifically stated otherwise.
  • Cancellation or rescheduling: Please inform us as early as possible. Advances may be adjusted, retained, or forfeited where materials, labour time, or slot blocking has already been committed.

3. Vehicle Handover, Inspection, and Collection

  • Pre-service inspection: We may inspect and note pre-existing scratches, dents, repaint work, faded trim, paint defects, chipped glass, damaged PPF, upholstery defects, wheel damage, rust, or electrical and mechanical issues before work begins.
  • Customer disclosure: You must disclose any prior repainting, touch-up work, accident history, body repair, insurance claim repair, existing coatings, existing PPF, film work, or sensitive areas already known to you.
  • Personal belongings: Please remove valuables, cash, electronics, documents, FASTag statements, toll receipts, and personal belongings before handover. We are not responsible for items left in the vehicle.
  • Pick-up and inspection on delivery: You must inspect the vehicle at the time of delivery and raise any visible concern before the vehicle leaves our premises. Once the vehicle is accepted and taken out, later claims for visible service-quality issues or visible damage may be declined unless covered under an express written warranty process.

4. Important Service Limitations

  • Detailing, polishing, correction, ceramic coatings, and PPF improve appearance and protection, but they do not make a vehicle new, scratch-proof, dent-proof, stone-proof, or accident-proof.
  • Paint correction can reduce or remove many swirls and light defects, but some deep scratches, rock chips, sanding marks, etching, repaint mismatch, orange peel, or prior body shop defects may remain.
  • PPF is a sacrificial protective film. Ceramic, borophene, graphene, or similar coatings are surface-protection products. Neither is a substitute for insurance or careful use.
  • Any durability, gloss, hydrophobic effect, stain resistance, self-healing, or other performance outcome depends on vehicle use, washing method, weather, parking conditions, contamination exposure, and customer maintenance.

5. Aftercare and Curing

  • Some detailing, coating, PPF, or film services require curing time, settling time, or specific post-delivery care. We may advise delayed washing, careful handling, or other temporary precautions depending on the service provided.
  • You must follow the aftercare instructions, maintenance guide, and product-specific advice shared at delivery or on the invoice/job card.
  • Ignoring aftercare guidance may reduce finish quality and may void any applicable warranty support.

6. Warranty Principles

Warranty applies only where a specific package, invoice, job card, warranty card, or written communication expressly states that a warranty is included. No warranty should be assumed merely because a product category is discussed on the website.

  • Warranty period: The applicable period begins from the service completion or invoice date, unless a product-specific warranty document states otherwise.
  • Brand-specific cover: Where a manufacturer, film brand, or coating brand provides its own warranty, that coverage is subject to that brand's separate terms, registration rules, and claim process.
  • Our workmanship cover: Where applicable, our workmanship warranty is generally limited to defects clearly arising from our installation or application process, assessed after inspection by our team.
  • Remedy: If a valid warranty claim is accepted, our obligation is limited to inspection and, at our option, repair, reapplication, replacement of the affected portion, or another reasonable service remedy. Cash refunds are not automatic and are not guaranteed.
  • Affected area only: Warranty remedies are limited to the specific affected panel, section, or service area, not the entire vehicle unless we decide otherwise in writing.

7. What May Be Covered Under Warranty

Subject to the invoice, brand, package, and inspection outcome, warranty may apply to workmanship or product issues such as:

  • abnormal lifting, peeling, or bubbling of correctly maintained PPF due solely to workmanship or covered product defect;
  • coating application failure that is directly attributable to defective workmanship and not to contamination, improper maintenance, or external damage;
  • documented issues that we specifically agreed in writing to cover as part of the purchased package.

Any warranty decision requires inspection by us first. Do not repair or alter the affected area through a third party before we inspect it, or the claim may be denied.

8. What Is Not Covered Under Warranty

The following are common exclusions and are especially important for invoice-linked customer reference:

  • External or accidental damage: accident damage, collision, impact, rubbing, scraping, road debris, severe stone hits, vandalism, fire, flooding, hail, falling objects, animal damage, or any other outside physical event.
  • Damage caused after delivery: cuts, tears, punctures, edge damage, scratches, swirl marks, dents, cracks, chips, paint transfer, or stain marks caused by external contact after handover.
  • Improper maintenance: automatic brush washes, abrasive rubbing, dirty cloths, strong acids or alkalis, harsh chemicals, polishing compounds used on protected surfaces without approval, pressure washing directly on edges, or failure to follow our aftercare guidance.
  • Environmental contamination: bird droppings, bug remains, tree sap, industrial fallout, hard-water marks, salt, fuel, grease, tar, cement dust, iron fallout, and similar contaminants that are not cleaned promptly.
  • Underlying paint or panel issues: weak, resprayed, cracked, oxidised, repaired, repainted, rusted, damaged, chipped, or previously altered paint or trim; poor body-shop workmanship; filler lines; lacquer failure; or adhesion issues caused by existing panel condition.
  • Interior and trim limitations: odour return, fabric re-soiling, leather wear, trim fading, plastic ageing, or other recurring use-related issues unless a specific written warranty was issued for that exact service.
  • Normal ageing and wear: expected wear from daily driving, wash marring, reduced water beading over time, edge visibility, seam visibility, texture variation, and minor installation tolerances that do not materially affect function.
  • Misuse or unauthorised work: off-road abuse, racing use, commercial misuse beyond normal expectations, unauthorised repairs, third-party removal or reinstallation, or modifications done after delivery.
  • Non-covered expectations: claims that a coating or PPF should prevent every scratch, every chip, every dent, every stain, or every paint failure.

In simple terms: external damage is not a warranty issue. Warranty is for covered workmanship or covered product failure, not for damage caused by use, impact, environment, accidents, or neglect after delivery.

However, where a coated, filmed, or otherwise protected vehicle suffers accidental or external damage after delivery, we may, on request and subject to inspection, offer repair, replacement, reapplication, or rework for only the affected panel or damaged part at a discounted customer-support rate. Such discounted work is a commercial support option, not a warranty entitlement, and will depend on material availability, panel condition, and service slot availability at that time.

9. Warranty Claim Process

  • Contact us promptly after noticing an issue and share invoice details, date of service, and clear photos or videos.
  • Bring the vehicle for inspection at a time scheduled by us.
  • Do not allow a third party to repair, repaint, polish, remove, or alter the affected surface before inspection.
  • We may deny a claim where records are missing, aftercare has not been followed, or the issue falls within the exclusions listed above.

10. Customer Responsibilities

  • You confirm that you are the owner of the vehicle or are authorised by the owner to approve work and accept these Terms.
  • You are responsible for giving accurate contact details, vehicle details, and prior repair history to the best of your knowledge.
  • You must follow our reasonable aftercare and maintenance advice to preserve the finish and any applicable warranty.
  • You should immediately report unusual issues instead of continuing to use or wash the affected area in a way that worsens the condition.

11. Liability Limits

  • Our liability for any proven direct loss caused solely by our negligence or breach is limited to the amount paid for the specific service giving rise to the claim.
  • We are not liable for indirect, incidental, special, exemplary, or consequential loss, including loss of use, loss of business, loss of profit, depreciation, inconvenience, or transport costs.
  • We are not responsible for pre-existing defects, hidden defects, manufacturer paint issues, prior repair failures, or delays caused by suppliers, product shortages, weather, or force majeure events.

12. Website, Photos, and Marketing

Website content is for general information and service promotion. It does not create a guarantee of outcome for every vehicle.

We may photograph or video the vehicle for inspection, quality records, warranty support, and promotional purposes. If you do not want your vehicle used in promotional content, please tell us before the service begins.

13. Invoice and Online Terms

Where the URL of these Terms is printed on an estimate, job card, bill, invoice, or warranty paper, those printed documents and these published Terms shall be read together. In case of a conflict, the more specific written term on the invoice, job card, or manufacturer warranty document will prevail for that specific service.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, courts at Jaipur, Rajasthan shall have exclusive jurisdiction over disputes arising from or relating to our website or services.

15. Changes to These Terms

We may update these Terms from time to time. The latest version published on this page will apply to future bookings and may also be referred to for ongoing customer relations together with the invoice or written job record.

16. Contact Information

For service, invoice, or warranty-related questions, please contact:

DETAILING BHAI
Email: hello@detailingbhai.in
Phone: +91 9773301727
Address: A-6, A-7, Meenawala, Sirsi Road, Jaipur - 302034, Rajasthan, India
Website: https://detailingbhai.in